More Building Teams courses
 
 e. Virtual Teams
 f. Coaching
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More Customer Orientation courses
 
 e. Creating a winning proposal
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More Business Acumen courses
 
 e. Marketing Essentials
 f. Consulting models
 g. Consulting Skills
 h. Creating a winning proposal
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Presentation Skills
 
HMM Course number: N/A

Course Title: Presentation Skills

Description:
Gain presentation skills under the High Impact Communication competency. Lorum Ipsum dolor sit amet.

Learning Objectives
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum

Duration: 1-2 hours

Keywords:
Presentation, Emotion

Competency: High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Questioning Skills
 
HMM Course number: N/A

Course Title: Questioning Skills

Description:
Questioning skills is an important communication tool. If used well this will help you to make the right decisions in many critical situations. This course provides an overview of this crucial skill and the guidelines to practice it effectively.

Who is it for? Employees at job levels of 3 and 4.

Course Overview
  • List the benefits of Questioning skills
  • Understand Questioning as an important communication tool
  • Differentiate between different types of questions and their relative advantage
  • Apply questioning skills in critical situations and find resolutions

What will I get out of it?
  • Learn the nuances of questioning
  • Learn to use questioning as an important tool while communicating with different stakeholders
  • Learn to apply these skills in critical situations and resolutions

Duration: 1-2 hours

Keywords:
Questioning, Emotion

Competency: High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Assertiveness Skills
 
HMM Course number: N/A

Course Title: Assertiveness Skills

Description:
Assertive communication is the key to a win-win outcome. Learning to be assertive according to the situation helps you articulate your views comfortably and confidently. This course provides an overview of this skill and the guidelines to practice it efficiently.

Who is it for? Managers, supervisors and staff who need to assert their point of views in discussions and meetings (job levels 3, 4 and 5).

Course Overview
  • Understand when to adopt/adapt behaviour according to the situation
  • The ability to choose different assertive communication techniques depending on the situation
  • Learn how to say "NO"/ express disagreement
  • Learn to articulate your thoughts and views comfortably

What will I get out of it?
  • Understanding of the importance of being assertive
  • Techniques to deal with passive, aggressive and assertive people
  • The ability to say NO/ express disagreement without affecting the relationship
  • The ability to articulate your views comfortably and confidently

Duration: 1-2 hours

Keywords:
Assertiveness, Emotion

Competency: High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Active Listening Skills
 
HMM Course number: N/A

Course Title: Active Listening Skills

Description:
Gain active listening skills under the High Impact Communication competency.

Who is it for? Employees at job levels of 2 and above.

Duration: 1-2 hours

Keywords:
Active, Listening, Empathy

Competency: High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Written communication Skills
 
HMM Course number: N/A

Course Title: Written communication Skills

Description:
Written communication skills are an important communication tool. If used well this will help you to put forward the crucial and critical point of view in many critical situations. This course provides an overview of this crucial skill and the guidelines to practice it effectively.

Who is it for? Employees at job levels of 3.

Course Overview
  • To sensitise the various aspects of client communication and hence improve the customer satisfaction

What will I get out of it?
  • Learn the nuances of written communication
  • Learn to use this skill while communicating with different stakeholders
  • Learn to apply these skills in critical situations and resolutions

Duration: 1-2 hours

Keywords:
Written, Writing, Communication, Emotion

Competency: High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Creating a winning proposal
 
HMM Course number: N/A

Course Title: Creating a winning proposal

Description:
Gain proposal writing skills.

Who is it for? Employees at job levels of 4 and above.

Duration: 1-2 hours

Keywords:
Proposal, Proposals, Written, Writing, Communication

Competencies: Customer Orientation and Business Accumen


Please contact Bradley requesting more information about participating in this course.
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Difficult Interactions
 
HMM Course number: 8

Course Title: Difficult Interactions

Description:
Learn how to discuss and resolve difficult interactions in the workplace-whether with employees, peers, bosses, or even suppliers and customers.

Learning Objectives
  • Decide which types of situations are worth investing time and energy to resolve
  • Overcome barriers to action
  • Identify the interpersonal differences that trigger difficult interactions
  • Productively discuss the emotions that difficult interactions can raise
  • Design solutions that satisfy your and the other party's most important interests and concerns
  • Coach your direct reports to help them learn to resolve difficult interactions

Duration: 1-2 hours

Keywords:
Difficult, Handle, Rigid, Angry, Upset, Challenge, Conflict, Trouble, Problem, Contrast

Competency: High Impact Communication
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Feedback Essentials
 
HMM Course number: 12

Course Title: Feedback Essentials

Description:
Learn when and how to give effective positive or corrective feedback, how to offer feedback upward, and how to receive feedback.

Learning Objectives
  • Give effective feedback when it is appropriate
  • Receive feedback and act on it
  • Identify strategies for resolving feedback breakdowns
  • Respond to critical feedback

Duration: 1-2 hours

Keywords:
Feedback, Response, Advice, Pointer, View, Opinion, Comment

Competency: High Impact Communication
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Take the course here »
Managing Upward
 
HMM Course number: 13

Course Title: Managing Upward

Description:
Learn strategies for keeping your boss in the loop and on your side, despite differences in style and philosophy.

Learning Objectives
  • Develop strategies for understanding your manager's goals and preferred working style
  • Build a better working relationship with your manager through effective communication and negotiation techniques

Duration: 1-2 hours

Keywords:
Manage, Control, Handle

Competency: High Impact Communication
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Take the course here »
Persuading others
 
HMM Course number: 16

Course Title: Persuading others

Description:
Learn how to master the art and science behind successful persuasion—and begin changing other people's attitudes, beliefs, or behavior to create win-win solutions.

Who is it for? Employees at job levels of 2 and above.

Learning Objectives
  • Understand what persuasion is
  • Build your credibility
  • Gauge your audience's receptivity to your ideas as well as their decision-making style
  • Appeal to listeners' sense of logic and connect emotionally with them
  • Overcome resistance to your ideas
  • Activate persuasion "triggers," or mental shortcuts your audience may take to decide whether to support your ideas
  • Prompt your listeners to persuade themselves to back your proposals

Duration: 1-2 hours

Keywords:
Persuade, Audience, Resistance, Influence, Stimulate, Induce

Competency: High Impact Communication
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Take the course here »
Presentation Skills
 
HMM Course number: 17

Course Title: Presentation Skills

Description:
All of us make presentations to create a business impact. Learning to make these presentations effectively helps you to articulate your points of view with a wide range of audience. This course provides an overview of this skill and the guidelines to practice it efficiently.

Who is it for? Managers, supervisors and staff who need to make business presentations (job levels 5, 6 and 7).

Course Overview
  • Understand and practice different skills of presentations including:
    • dealing with fear and anxiety
    • voice modulation
    • body language
    • basic structuring of communication
    • communication devices
  • Apply these techniques to a wide range of audience
  • Understand and view your strengths and capitalise on them. Work on an action plan and commit to it
  • Learn tips to better power points
  • Make formal presentations more easily

Learning Objectives
  • Prepare an effective presentation customised for your audience and setting
  • Deliver an effective presentation that produces action
  • Address questions and keep people focused during your presentation

What will I get out of it?
  • Understanding of the importance of various aspects related to presentations
  • Techniques to deal with a wide range of audience
  • The ability to make better power point presentations
  • The ability to capitalise on your strengths and draft an action plan

Duration: 1-2 hours

Keywords:
Say, Present, Visual, Demonstrate, Exhibit

Competency: High Impact Communication
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Take the course here »
Consulting models
 
HMM Course number: N/A

Course Title: Consulting models

Description:
Learn how to consult and inspire with these fantastic models.

Who is it for? Employees at job levels of 4 and above.

Duration: 1-2 hours

Keywords:
Consulting, Consult, Models, Inspire

Competencies: Customer Orinetation, Business Accumen and Driving Organisational Results


Please contact Bradley requesting more information about participating in this course.
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Consulting models
 
HMM Course number: N/A

Course Title: Consulting models

Description:
Learn how to consult and inspire with these fantastic models.

Who is it for? Employees at job levels of 4 and above.

Duration: 1-2 hours

Keywords:
Consulting, Consult, Models, Inspire

Competencies: Customer Orinetation, Business Accumen and Driving Organisational Results


Please contact Bradley requesting more information about participating in this course.
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Consulting Skills
 
HMM Course number: N/A

Course Title: Consulting Skills

Description:
It is important to understand the consulting mind-set and different consulting models. This tool can be applied in various phases of communication in order to solve the problems.

Who is it for? Employees at job levels of 4.

Course Overview
  • Get an appreciation of the consulting mind-set
  • Understand different consulting models
  • Use various consulting tools and techniques specially focusing on the problem-solving approach
  • Practice aspects of consulting skills like probing, interviewing, articulation, buy-in, relationship building, expectation and perception management
  • Create a plan for the follow up exercise to consolidate the learning in the classroom

What will I get out of it?
  • Learn about the different types of consulting models
  • Learn to apply this tool in solving problems
  • Learn to create a plan for the follow up exercise

Duration: 1-2 hours

Keywords:
Consulting, Consult, Skills, Inspire

Competencies: Customer Orinetation, Business Accumen and Driving Organisational Results


Please contact Bradley requesting more information about participating in this course.
Close [x]
Consulting Skills
 
HMM Course number: N/A

Course Title: Consulting Skills

Description:
It is important to understand the consulting mind-set and different consulting models. This tool can be applied in various phases of communication in order to solve the problems.

Who is it for? Employees at job levels of 4.

Course Overview
  • Get an appreciation of the consulting mind-set
  • Understand different consulting models
  • Use various consulting tools and techniques specially focusing on the problem-solving approach
  • Practice aspects of consulting skills like probing, interviewing, articulation, buy-in, relationship building, expectation and perception management
  • Create a plan for the follow up exercise to consolidate the learning in the classroom

What will I get out of it?
  • Learn about the different types of consulting models
  • Learn to apply this tool in solving problems
  • Learn to create a plan for the follow up exercise

Duration: 1-2 hours

Keywords:
Consulting, Consult, Skills, Inspire

Competencies: Customer Orinetation, Business Accumen and Driving Organisational Results


Please contact Bradley requesting more information about participating in this course.
Close [x]
Negotiation Skills
 
HMM Course number: N/A

Course Title: Negotiation Skills

Description:
Negotiating is a process which takes place when the buyer's need to buy is equal to the seller's need to sell. This program will help you to understand the nuances of negotiation in order to achieve a better outcome.

Who is it for? Managers, supervisors and staff responsible for interactions involving negotiations (job level 6).

Course Overview
  • Differentiate between negotiating and non-negotiating situations
  • Discuss different negotiation strategies while preparing for negotiations
  • Identify successful negotiation related communication practices
  • Practice successful negotiation behaviours

What will I get out of it?
  • Learn the nuances of negotiation
  • The ability to communicate your points of view in a convincing manner
  • The ability to stick to your views, according to the situation

Duration: 1-2 hours

Keywords:
Negotiation, Negotiate, Skills, Inspire

Competency: Building Collaborative Partnerships


Please contact Bradley requesting more information about participating in this course.
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Essentials of persuasion
 
HMM Course number: N/A

Course Title: Essentials of persuasion

Description:
Learn how to persuade and inspire.

Who is it for? Employees at job levels of 2 and above.

Duration: 1-2 hours

Keywords:
Persuasion, Persuade, Essentials, Skills, Inspire

Competency: High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Performance management
 
HMM Course number: N/A

Course Title: Performance management

Description:
Learn how to manage performance and inspire. Lorem Ipsum dolor sit amet.

Learning Objectives
  • Lorem Ipsum
  • Lorem Ipsum
  • Lorem Ipsum

Duration: 1-2 hours

Keywords:
Performance, Perform, Management, Manage, Inspire, Lorem, Ipsum

Competency: Building Teams


Please contact Bradley requesting more information about participating in this course.
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Delegating
 
HMM Course number: 6

Course Title: Delegating

Description:
Learn how to choose what to delegate, match employee and delegated assignment, and set the stage for success by both developing your employees and freeing up your time for critical managerial tasks.

Learning Objectives
  • Use different methods to select the right person for the job
  • Use different approaches to delegating
  • Support, monitor, and track the assignment

Duration: 1-2 hours

Keywords:
Delegate, Allot, Allocate Assign, Authorise, Designate

Competency: Building Teams
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Take the course here »
Developing Employees
 
HMM Course number: 7

Course Title: Developing Employees

Description:
Learn how to encourage your employees to learn and grow, while maximising the return on the management time you invest in employee development.

Learning Objectives
  • Understand why employee development is critical to business success
  • Recognise your role in developing employees
  • Evaluate your employees' individual developmental needs
  • Motivate top employees, grow solid contributors, and act decisively on underperformers
  • Conduct successful career development discussions

Duration: 1-2 hours

Keywords:
Develop, Employee Development

Competency: Building Teams
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Take the course here »
Leading and Motivation
 
HMM Course number: 11

Course Title: Leading and Motivation

Description:
Learn about the characteristics and styles of effective leaders, and also how leaders craft visions, align people to those visions, and then energise and inspire others.

Learning Objectives
  • Distinguish between managing and leading
  • Recognise the skills and characteristics of leaders
  • Understand that leaders use different styles
  • Create an inspiring vision and align people to achieve it
  • Understand what motivates people, and how to foster an inspiring work environment
  • Learn techniques for energising problem employees

Duration: 1-2 hours

Keywords:
Lead, Motivate, Guide, Direct, Actuate, Prompt, Inspire, Influence, Stimulate, Induce

Competency: Building Teams
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Take the course here »
Retaining Employees
 
HMM Course number: 18

Course Title: Retaining Employees

Description:
Learn why people stay with a company and what strategies you, as a manager, can apply to attract top talent and keep your high performers.

Learning Objectives
  • Stay competitive in the war for talent by using creative and effective retention strategies
  • Manage or remove common obstacles to retention, such as burnout and work-life imbalance
  • Develop programs to better meet employees' diverse needs and interests
  • Hire the right employees in order to improve retention

Duration: 1-2 hours

Keywords:
Retain, Workforce, Hire, Sustain, Continue, Hold on, Keep

Competency: Building Teams
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Take the course here »
Virtual Teams
 
HMM Course number: 22

Course Title: Virtual Teams

Description:
Learn how to form a virtual team, assess technology and communication needs, keep virtual projects on track, and ensure that virtual teams produce high-quality work.

Learning Objectives
  • Understand the benefits and challenges of virtual teams
  • Create a strong foundation so that success is ensured
  • Build a virtual community that promotes collaboration and ongoing communication
  • Coach a team that you can't see
  • Utilise technology to keep a virtual team organised, motivated, and productive

Duration: 1-2 hours

Keywords:
Virtual, Team, Remote, Far, Faraway

Competency: Building Teams
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Take the course here »
Coaching
 
HMM Course number: 23

Course Title: Coaching

Description:
Learn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of the employees you coach.

Who is it for? Employees at job levels of 6A, 7 and 8.

Course Overview
  • Identify the need for coaching
  • Recognie role of a coach
  • Practice various techniques of coaching
  • Identify do's and don'ts of coaching

Learning Objectives
  • Recognise that coaching is an ongoing, two-way process that takes place as the need or opportunity arises
  • Implement a four-step process to prepare for and lead effective coaching sessions
  • Conduct coaching sessions using a variety of coaching techniques
  • Provide ongoing support and follow-through for the person being coached
  • Strengthen your coaching skills

Duration: 1-2 hours

Keywords:
Coaching, Education, Training, Instruction, Lessons

Competency: Building Teams
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Take the course here »
Client Interfacing Skills
 
HMM Course number: N/A

Course Title: Client Interfacing Skills

Description:
Client and Client interactions seem to be the key words in today's highly competitive and dynamic business world. As we strive harder in this environment, we as individuals and organisation need to groom ourselves to handle client interactions better. This program aims to equip you to handle Client interactions, both formal and informal in the capacity of the role of a team/project Lead/Manager.

Who is it for? Managers, supervisors and staff responsible for managing client interactions (job levels 5/6).

Course Overview
  • Learn communication techniques in managing client relationships
  • Learn probing skills to comprehend and clarify client needs and expectations
  • Practice showcasing Infosys capabilities
  • Practice the skill of polite disagreement to manage client expectations, wherever applicable

What will I get out of it?
  • Understanding of the importance of customer service in today's turbulent times
  • Techniques to comprehend and clarify client needs/expectations
  • The ability to showcase our strengths and achievements
  • The ability to disagree politely to manage client expectations

Duration: 1-2 hours

Keywords:
Coaching, Clients

Competencies: Customer Orientation and High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Client Interfacing Skills
 
HMM Course number: N/A

Course Title: Client Interfacing Skills

Description:
Client and Client interactions seem to be the key words in today's highly competitive and dynamic business world. As we strive harder in this environment, we as individuals and organisation need to groom ourselves to handle client interactions better. This program aims to equip you to handle Client interactions, both formal and informal in the capacity of the role of a team/project Lead/Manager.

Who is it for? Managers, supervisors and staff responsible for managing client interactions (job levels 5/6).

Course Overview
  • Learn communication techniques in managing client relationships
  • Learn probing skills to comprehend and clarify client needs and expectations
  • Practice showcasing Infosys capabilities
  • Practice the skill of polite disagreement to manage client expectations, wherever applicable

What will I get out of it?
  • Understanding of the importance of customer service in today's turbulent times
  • Techniques to comprehend and clarify client needs/expectations
  • The ability to showcase our strengths and achievements
  • The ability to disagree politely to manage client expectations

Duration: 1-2 hours

Keywords:
Coaching, Clients

Competencies: Customer Orientation and High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Customer Focus
 
HMM Course number: 5

Course Title: Customer Focus

Description:
Learn how to target the right customers and build their long-term loyalty by developing systems for learning about—and responding to—their needs.

Learning Objectives
  • Understand the service-profit chain—and in particular the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability
  • Build and refine a process for delivering extraordinary value to these key customers

Duration: 1-2 hours

Keywords:
Customer, Client, Consumer, Patron, Prospect, User

Competency: Customer Orientation
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Take the course here »
Cross-Cultural Sensitivity Forum
 
HMM Course number: N/A

Course Title: Cross-Cultural Sensitivity Forum

Description:
Dealing with the stakeholders from other cultures needs a lot of understanding about the bigger picture of the cultural framework. The communication should be handled more sensitively by understanding the norms and work practices prevalent in that society. This course will help you learn on how to approach the other cultures and behaviours.

Who is it for? Employees at job levels of 3 and 4.

Course Overview
  • Understand culture and its basic principles
  • Identify the various cultural dimensions and its effect on cultural behaviours
  • Learn about the country (specific to the session)
  • Learn about the country's social culture
  • Learn about appropriate social and working norms while working with a client from this culture

What will I get out of it?
  • Learn the various cultural dimensions
  • Learn to apply this knowledge about culture in day today communication
  • Learn to map the cultures and countries according to this framework

Duration: 1-2 hours

Keywords:
Coaching, Clients, Culture, Cultural

Competency: High Impact Communication


Please contact Bradley requesting more information about participating in this course.
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Creating a positive workplace
 
HMM Course number: N/A

Course Title: Creating a positive workplace

Description:
An excellent course to deliver projects and seminars in an environment that beams positivity and keeps all group members motivated lorum ipsum dolor sit amet.

Learning Objectives
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum

Duration: 1-2 hours

Keywords:
Coaching, Positivity, Security, Creation, Work, Workplace, Lorem, Ipsum

Competency: Learning and Innovation


Please contact Bradley requesting more information about participating in this course.
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Innovation Implementation
 
HMM Course number: 25

Course Title: Innovation Implementation

Description:
Learn how to implement an innovation—from crafting a vision statement to gaining support and managing resistance—and turn an idea into reality.

Learning Objectives
  • Draft a vision statement for your innovative idea
  • Identify key stakeholders and cultivate an informal support network
  • Build a business case for your innovation
  • Effectively communicate your idea to get necessary approvals and resources
  • Manage resistance and keep people enthusiastic about your idea

Duration: 1-2 hours

Keywords:
Innovate, Advance, Improvement, Modernisation

Competency: Learning and Innovation
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Take the course here »
Planning and Organising
 
HMM Course number: N/A

Course Title: Planning and Organising

Description:
Planning and Organising is an important aspect which we need to take care in every sphere of our life. Learning to plan and organise your day today activities helps you accomplish your goals efficiently. This course provides an overview of this philosophy and the guidelines to practice it effectively.

Who is it for? Project Team Leads who are responsible for planning and organising weekly/monthly team activities.

Course Overview
  • Understand the importance of Goal Definition
  • Understand various Planning Inhibitors – why people avoid Planning
  • Increase your awareness of Essential Skills to manage 'Deviations'
  • Understanding Simple Planning Cycle
  • Apply the SMART Goals
  • Explore the utility of 'Reviews' as a planning tool
  • Go beyond the operations and plan for the big picture

What will I get out of it?
  • Learn the nuances of negotiation
  • The ability to communicate your points of view in a convincing manner
  • The ability to stick to your views, according to the situation

Duration: 1-2 hours

Keywords:
Organise, Organising, Plan, Planning

Competencies: High Impact Communication and Planning And Organising


Please contact Bradley requesting more information about participating in this course.
Close [x]
Planning and Organising
 
HMM Course number: N/A

Course Title: Planning and Organising

Description:
Planning and Organising is an important aspect which we need to take care in every sphere of our life. Learning to plan and organise your day today activities helps you accomplish your goals efficiently. This course provides an overview of this philosophy and the guidelines to practice it effectively.

Who is it for? Project Team Leads who are responsible for planning and organising weekly/monthly team activities.

Course Overview
  • Understand the importance of Goal Definition
  • Understand various Planning Inhibitors – why people avoid Planning
  • Increase your awareness of Essential Skills to manage 'Deviations'
  • Understanding Simple Planning Cycle
  • Apply the SMART Goals
  • Explore the utility of 'Reviews' as a planning tool
  • Go beyond the operations and plan for the big picture

What will I get out of it?
  • Learn the nuances of negotiation
  • The ability to communicate your points of view in a convincing manner
  • The ability to stick to your views, according to the situation

Duration: 1-2 hours

Keywords:
Organise, Organising, Plan, Planning

Competencies: High Impact Communication and Planning And Organising


Please contact Bradley requesting more information about participating in this course.
Close [x]
Time Management
 
HMM Course number: N/A

Course Title: Time Management

Description:
An excellent course to help plan and time manage to the highest standards lorum ipsum dolor sit amet.

Learning Objectives
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum

Duration: 1-2 hours

Keywords:
Plan, Planning, Time, Manage, Management, Lorem, Ipsum

Competency: Planning And Organising


Please contact Bradley requesting more information about participating in this course.
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Effective Meeting Participation
 
HMM Course number: N/A

Course Title: Effective Meeting Participation

Description:
An excellent course to help plan meetings so that they are participated in most effectively.

Who is it for? Employees at job levels of 3 and 4.

Course Overview
  • Understand the basic of the meeting
  • Be able to articulate reasons for meetings being effective or not
  • Practice participating effectively in meetings
  • Work as a group to think of solutions to common problems faced when participating in meetings

Duration: 1-2 hours

Keywords:
Plan, Planning, Meet, Meeting, Meetings, Effective, Effectively, Participate, Participation

Competency: High Impact Communicaiton


Please contact Bradley requesting more information about participating in this course.
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Competency Based Interviewing
 
HMM Course number: N/A

Course Title: Competency Based Interviewing

Description:
Gain competency based interviewing skills.

Who is it for? Employees at job levels of 5 and above.

Course Overview
  • To understand and explore the relative merits of conventional interviewing
  • To understand competency based interviewing as recruitment strategy
  • To understand the benefits that following this process can provide
  • To equip participants with the skills and concepts necessary for conducting and evaluating a competency based interview

Duration: 1-2 hours

Keywords:
Competency, Competencies, Interview, Interviewing, Interviews, Recruitment, Evaluate, Evaluation, Evaluating

Competency: High Impact Communicaiton


Please contact Bradley requesting more information about participating in this course.
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Time Management
 
HMM Course number: 21

Course Title: Time Management

Description:
Time Management is an important aspect which we need to take care in every sphere of our life. Learning to manage your time effectively helps you accomplish your plan efficiently. This course provides an overview of this philosophy and the guidelines to practice it effectively.

Who is it for? Employees at all job levels from 3-7.

Course Overview
  • Describe the basic concept of time quadrants
  • Apply the knowledge obtained to prioritise the tasks at hand
  • Describe SMART goals concept of setting goals
  • Identify guidelines for creating a plan
  • Is able to state guidelines for effective usage of technology

Learning Objectives
  • Analyze how you currently spend your time and pinpoint opportunities for improvement
  • Identify which tasks are most critical to achieving your long-term goals
  • Plan your time efficiently using scheduling tools
  • Control time-wasters
  • Put your schedule into action, evaluate it along the way, and modify it as needed

What will I get out of it?
  • Understanding of the importance of Managing Time effectively
  • Techniques to set realistic goals
  • The ability to create a simple yet effective plan
  • The ability to use technology effectively for managing time

Duration: 1-2 hours

Keywords:
Time, Plan, Prioritise, Balance, Schedule

Competency: Planning And Organising
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Take the course here »
Employee Engagement
 
HMM Course number: N/A

Course Title: Employee Engagement

Description:
An excellent course to help engage with employees lorum ipsum dolor sit amet.

Learning Objectives
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum
  • Lorum Ipsum

Duration: 1-2 hours

Keywords:
Plan, Planning, Meet, Meeting, Meetings, Effective, Effectively, Participate, Participation, Lorem, Ipsum

Competency: Engaging Employees


Please contact Bradley requesting more information about participating in this course.
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Strategic Thinking
 
HMM Course number: 19

Course Title: Strategic Thinking

Description:
Learn about the skills that characterise strategic thinking—from examining situations to interpreting information—and how to apply those skills on the job.

Learning Objectives
  • Understand what strategic thinking is and why it's valuable
  • Recognise the personal traits, behaviors and attitudes, and cognitive capacities that strategic thinkers demonstrate
  • View strategic thinking as a process
  • Apply seven strategic thinking skills—seeing the big picture; clarifying strategic objectives; identifying relationships, patterns, and trends; thinking creatively; analyzing information; prioritising your actions; and making trade-offs

Duration: 1-2 hours

Keywords:
Think, Strategy, Big picture, Creative, Organisation, Conceive

Competency: Building Strategic Perspective
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Strategy Execution
 
HMM Course number: 20

Course Title: Strategy Execution

Description:
Learn how to contribute to your company's strategic planning process and then support strategic initiatives by developing and executing action plans.

Learning Objectives
  • Understand what strategy is, the elements of a strategic plan, and the strategic planning process
  • Develop action plans for strategic initiatives that support your company's strategy
  • Execute your action plans
  • Ensure that your action plans remain focused and aligned with the corporate strategy
  • Evaluate and reward excellence

Duration: 1-2 hours

Keywords:
Strategy, Execute, Complete, Finish, Set up, Enforce, Implement, Apply

Competency: Building Strategic Perspective
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Budgeting
 
HMM Course number: 1

Course Title: Budgeting

Description:
Learn about the budget process, different types of budgets, approaches and variance in budgeting and common budgeting problems—so you can allocate resources wisely to meet your goals.

Learning Objectives
  • Understand what budgets are and how the budgeting process works
  • Prepare different types of budgets
  • Create "what if" scenarios
  • Monitor and evaluate budget performance

Duration: 1-2 hours

Keywords:
Finance, Budget, Balance scorecard, Balance sheet, Account, Statement

Competency: Business Acumen
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Business Case Development
 
HMM Course number: 2

Course Title: Business Case Development

Description:
Learn how to create an effective business case, from defining the opportunity and analyzing alternatives to presenting your final recommendations.

Learning Objectives
  • Clearly define the opportunity you'll want to address in your business case
  • Identify and analyze a range of alternatives
  • Recommend one option and assess its risks
  • Create a high-level implementation plan for your proposed alternative
  • Communicate your case to key stakeholders

Duration: 1-2 hours

Keywords:
Business Case, Estimation

Competency: Business Acumen
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Business Plan Development
 
HMM Course number: 3

Course Title: Business Plan Development

Description:
Learn how to take a hard look at each element in a business plan and then communicate the right message to the right people to maximise the chances of launching your business venture.

Learning Objectives
  • Learn the kinds of information that need to be contained in a successful business plan
  • Present that information so that your readers get what they need and understand quickly what you're asking of them

Duration: 1-2 hours

Keywords:
Business Plan, Marketing Plan, Operations Plan, Financial Plan

Competency: Business Acumen
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Finance Essentials
 
HMM Course number: 9

Course Title: Finance Essentials

Description:
Learn the essential concepts of finance—budgeting, forecasting, and planning. For managers who are not financial managers.

Learning Objectives
  • Understand what the three basic financial statements and ratio analysis tell about a company's financial health
  • Develop and track a budget
  • Assess an investment opportunity

Duration: 1-2 hours

Keywords:
Finance, Budget, Balance Sheet, Cash Flow Statement, Investment, Pay Back

Competency: Business Acumen
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Marketing Essentials
 
HMM Course number: 14

Course Title: Marketing Essentials

Description:
Learn how to develop a marketing orientation, analyze market opportunities, and turn opportunities into new offerings that make a difference for your customers—and your company.

Learning Objectives
  • Grasp the basic elements of a marketing strategy and plan
  • Create a marketing orientation in your group or firm
  • Understand and navigate the steps in the marketing process
  • Plan effective marketing programs, advertising campaigns, and sales promotions

Duration: 1-2 hours

Keywords:
Market, Customer, Consumer, Product, Trade, Commercial

Competency: Business Acumen
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Global Collaboration
 
HMM Course number: 10

Course Title: Global Collaboration

Description:
Learn how to manage a global collaboration—including how to negotiate, build trust, overcome language barriers, and navigate geographical as well as cultural challenges.

Learning Objectives
  • Develop your cultural intelligence
  • Establish trust between global collaborators
  • Negotiate with global partners
  • Overcome common language barriers
  • Navigate the geographical and technical challenges of cross-cultural collaboration
  • Align global team members

Duration: 1-2 hours

Keywords:
Global, Culture, Border, International

Competency: Business Collaborative Partnership
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Negotiating
 
HMM Course number: 24

Course Title: Negotiating

Description:
Learn about the negotiation process, when different types of negotiations are appropriate, essential negotiating strategies, and how to become an effective negotiator.

Learning Objectives
  • Understand the basic types of negotiation and the key concepts underlying them
  • Prepare for, conduct, and close a negotiation
  • Maintain a good negotiating relationship with the other side and maximise value for both sides
  • Avoid common errors and overcome common barriers to agreement

Duration: 1-2 hours

Keywords:
Negotiate, Discuss, Bargain, Consult, Agree, Settle, Talk

Competency: Business Collaborative Partnership
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Change Management
 
HMM Course number: 4

Course Title: Change Management

Description:
Learn how to manage change constructively and navigate the ups and downs that inevitably accompany a change effort. Understand various reactions to change and ways to deal with it.

Learning Objectives
  • Recognise the different types of change programs observed in organisations
  • Prepare your unit or group to become change-ready
  • Understand a systematic approach for creating and implementing change
  • Recognise the importance of communicating throughout all phases of a change effort
  • Understand and address people's reactions to change
  • Take care of yourself during a change program

Duration: 1-2 hours

Keywords:
Change, Adjust, Diverse, Revision, Transition, Revolution, Transformation, Variance, Swap

Competency: Change Management
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New Manager Transitions
 
HMM Course number: 15

Course Title: New Manager Transitions

Description:
Learn what it means to be a manager, as well as how to navigate the complex and often stressful transition from individual contributor to a new manager.

Learning Objectives
  • Learn what to expect during your transition from individual contributor to new manager
  • Understand the crucial differences between being an individual contributor and leading a team or department
  • Manage the dynamics behind power and influence
  • Learn how to adjust your managerial style to meet your team's or department's performance needs
  • Build effective, well-functioning teams
  • Cope with the stresses and emotions of becoming a manager

Duration: 1-2 hours

Keywords:
Manage, Emotion, Self Awareness, Convert, Change, Transition, Transform

Competency: Change Management
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Welcome! Before choosing a course from the list below, please sign into the HMM system (one-click sign-in using the link 'Start exploring the 25 courses at HMM Portal').
1. High Impact Communication
 a. Difficult InteractionsDifficult Interactions
 b. Feedback EssentialsFeedback Essentials
 c. Managing UpwardManaging Upward
 d. Persuading othersPersuading others
More »More »
2. Driving Organisational Results
 a. Consulting modelsConsulting models
 b. Consulting SkillsConsulting Skills
3. Building Collaborative Partnerships
 a. Negotiation SkillsNegotiation Skills
4. Building Teams
 a. DelegatingDelegating
 b. Developing EmployeesDeveloping Employees
 c. Leading and MotivationLeading and Motivation
 d. Retaining EmployeesRetaining Employees
More »More »
5. Customer Orientation
 a. Customer FocusCustomer Focus
 b. Client Interfacing SkillsClient Interfacing Skills
 c. Consulting modelsConsulting models
 d. Consulting SkillsConsulting Skills
More »More »
6. Learning and Innovation
 a. Innovation ImplementationInnovation Implementation
7. Planning and Organising
 a. Time ManagementTime Management
 b. Planning and OrganisingPlanning and Organising
8. Building Strategic Perspective
 a. Strategic ThinkingStrategic Thinking
 b. Strategy ExecutionStrategy Execution
9. Business Acumen
 a. BudgetingBudgeting
 b. Business Case DevelopmentBusiness Case Development
 c. Business Plan DevelopmentBusiness Plan Development
 d. Finance EssentialsFinance Essentials
More »More »
10. Business Collaborative Partnership
 a. Global CollaborationGlobal Collaboration
 b. NegotiatingNegotiating
11. Change Management
 a. Change ManagementChange Management
 b. New Manager TransitionsNew Manager Transitions